Can't create a new project

#1
Hi ,
I start using CryEngine for a while In my laptop,
it is working fine but due to the low spec
i5-2410m + gt540m
the fps drops is so real :v

so i decided to use CryEngine on my PC instead.
Ryzen 3 1200 + gt730 (still better..)
after i install the launcher in this pc
i logged in and try to create a new project

nothing happen
every time i try to create new project ,
there is a little loading circle appear next to the "online" status for ~0.1 sec then disappeared

here is the vid.
https://youtu.be/_M8RKAgSVUU

/i already try to reinstall the launcher , still have same problem.
Does Any one know how to fix this ?
Thanks,
sorry for my bad english

Re: Can't create a new project

#3
Hi ,
I start using CryEngine for a while In my laptop,
it is working fine but due to the low spec
i5-2410m + gt540m
the fps drops is so real :v

so i decided to use CryEngine on my PC instead.
Ryzen 3 1200 + gt730 (still better..)
after i install the launcher in this pc
i logged in and try to create a new project

nothing happen
every time i try to create new project ,
there is a little loading circle appear next to the "online" status for ~0.1 sec then disappeared

here is the vid.
https://youtu.be/_M8RKAgSVUU

/i already try to reinstall the launcher , still have same problem.
Does Any one know how to fix this ?
Thanks,
sorry for my bad english

Hello @iceproboom , if this happens again to you,

Please try , In the CryENGINE Launcher , go to Gear next to the username , and click the option Report an Issue , to make deeper analysis , The "Report Issue" functionality adds extra files for debugging

Or send me the log as private message located on

%LOCALAPPDATA%\CRYENGINE_Launcher\ce-launcher.log
%ALLUSERSPROFILE%\GFACE\plugin.log
%ALLUSERSPROFILE%\Crytek\CRYENGINE\cryengine.json

Re: Can't create a new project

#5
Please check out our troubleshooting guide located on our AnswerHub pages here:
https://answers.cryengine.com/page/troubleshooting.html

Please be sure to read through and check everything, especially the required Microsoft Redistributables that are mentioned.

Let us know if you still have issues.
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