If i buy a Membership

#1
Hi guys!

If i buy a membership, base membership, does it means i can get an answer by Crytek in working days?
Will i get answers as text or is that possible to do conversation on skype sometimes?
How much is that useful?

Thanks in advance, if i forgot somethings to ask, feel free to write more/additional information!

Re: If i buy a Membership

#3
base membership = you can pay for support packages

Those give you X hours for lots of $$ of crytek time.

What do "support packages" and "x" mean?
Is support packages another option or that means by buying a membership i'm also buying support packages?
As for "x", does that means 10 or is that variable?

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