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Re: VAT number?

Posted: Sat Dec 30, 2017 3:40 pm
by mark.ridley
Unable to download anything due to the requirement for the European VAT Number which I do not have as set as Private.

If a value is added to this vat field I get: "Invalid value for vatId Only alphanumeric characters, spaces and dashes are allowed."
If I add no value in this vat field: "Only alphanumeric characters, spaces and dashes are allowed."

This is with multiple browsers, trusted settings added, all content is free and my first attempt to download. Please can this be fixed or a workaround advised?

New here, just starting out.

Re: VAT number?

Posted: Sat Dec 30, 2017 5:57 pm
by lavizh
Crytek will be back in office after new years eve, think it's this forthcoming tuesday.
Try running the browser in incoqnito mode or try logging out then back in again, might fix it.

Re: VAT number?

Posted: Thu Jan 04, 2018 10:32 am
by Cry-Flare
Hey Mark,

This is odd indeed, the European VAT field is not a required field and does not need to be filled for the form to proceed to the next stage.
Can you confirm that the other fields in the form do not break the character/format rules?

If you still have issues can you PM me with the data you entered or a screenshot of the form in question?

Thanks.

Re: VAT number?

Posted: Tue Jan 09, 2018 4:08 pm
by mark.ridley
I just tried a few days later and it worked on any browser. Not sure what caused the problem. Also updated Cry Support. Thanks for the reply, I'm new to CryEngine and learning fast.

Re: VAT number?

Posted: Tue Jun 19, 2018 6:57 am
by GeneralGaurav
HAVING PROBLEM WITH EUROPEAN VAT NO.
I WANTED THE BEGINNERS EDITION BUT WHAT IS THE EUROPEAN VAT NO.
I AM FROM INDIA.........
PLEASE HELP...
THANKYOU.

Re: VAT number?

Posted: Fri Jun 22, 2018 8:44 am
by Cry-Flare
European VAT is only necessary when you have one. You can leave this field empty.