Page 1 of 1

Hi,who can help me?The Launcher can not buy anything on marketplace.

Posted: Mon Apr 03, 2017 3:11 pm
by maya8maya85
I get the error and I thank this is office site script issue, maybe.
I working on the Launcher,Engine is working,is newest.
LIBRARY--My Assets, show "oops!An error occured.Please Submit this issue.Thank you".But [My Project] and [My Engines] is OK.
MARKETPLACE--Marketplace, then auto open this url "https://www.cryengine.com//marketplace", choose some thing, then add to cart and check out.
I agreed Conditions, but show red font is "You have to agree with out Terms and Conditions" also!!!!!
My Windows is win10,Launcher is newest,but old version have this issue too.
please tell me how to do,how to fix?This issue is big trouble,time is long.
Image

Image

Re: Hi,who can help me?The Launcher can not buy anything on marketplace.

Posted: Mon Apr 03, 2017 11:08 pm
by darmaximus
Use private window in your browser, then log in and purchase :)

Re: Hi,who can help me?The Launcher can not buy anything on marketplace.

Posted: Tue Apr 04, 2017 2:17 pm
by creating1
I try completing the basket to get an item then you ticket the box then accept the terms of service.
After that it brings up an error box of just empty white.

Re: Hi,who can help me?The Launcher can not buy anything on marketplace.

Posted: Thu Apr 20, 2017 11:14 pm
by darmaximus
creating1 wrote:I try completing the basket to get an item then you ticket the box then accept the terms of service.
After that it brings up an error box of just empty white.


Creating1, did you actually tried to use private window of your browser? Then you should be logge out, add products to the basket, login, accept terms and it should go through. I used this method to go through this bug, confirm works in Chrome.

BTW I'm quite surprised it hasn't been fixed. If I had issue like that with my webdev shop I would have no business at all. Just saying.

Re: Hi,who can help me?The Launcher can not buy anything on marketplace.

Posted: Fri Apr 21, 2017 11:33 am
by creating1
Tried that still nothing. it looks like it will do it then it will just stop and go back to cart.

Re: Hi,who can help me?The Launcher can not buy anything on marketplace.

Posted: Sat Apr 22, 2017 11:16 pm
by creating1
i can now add to cart and continue with purchases.

Re: Hi,who can help me?The Launcher can not buy anything on marketplace.

Posted: Sun Apr 23, 2017 8:38 am
by lavizh
Same problem here but i solved it by using Edge when dealing with the Marketplace. Works there.

Re: Hi,who can help me?The Launcher can not buy anything on marketplace.

Posted: Thu Apr 27, 2017 3:48 pm
by creating1
If you log out then log in before you go shopping that worked for me.

Re: Hi,who can help me?The Launcher can not buy anything on marketplace.

Posted: Thu Apr 27, 2017 4:05 pm
by game_dev5
I had a similar problem. I solved it by logging out and logging in from the answers.cryengine.com login form. Now I can get the free assets I want.
But instead I can't visit the answer hub while I am logged in.